Refund Policy
Refund Policy
Last Updated: February 2, 2026
At BLNCE, we stand behind the quality of our products. We offer a 30-day money-back guarantee to ensure your complete satisfaction.
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30-Day Money-Back Guarantee
If you are not 100% satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
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Eligibility Requirements
To be eligible for a refund:
- The product must be returned within 30 days of the delivery date (not the order date)
- The product must be in its original condition with all accessories, packaging, and documentation
- The product must not show signs of excessive use, damage, or modification
- You must provide proof of purchase (order number or receipt)
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Non-Returnable Items
The following items are not eligible for returns or refunds:
- Products damaged due to misuse, accident, or improper installation
- Products with missing accessories, cables, or original packaging
- Items purchased from unauthorized resellers or third-party sellers
- Products returned after the 30-day return window
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How to Initiate a Return
1. Contact Us: Email help@blnce.co with your order number and reason for return
2. Receive Instructions: We will provide you with a return authorization and shipping instructions
3. Ship the Item: Package the product securely and ship it to the address provided
4. Inspection: We will inspect the returned item within 3-5 business days of receipt
5. Refund: If approved, your refund will be processed within 5-10 business days
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Return Shipping Costs
- Defective Products: We cover return shipping costs if the product is defective or if we shipped the wrong item
- Change of Mind: You are responsible for return shipping costs if you simply changed your mind
- Tip: We recommend using a trackable shipping method and purchasing shipping insurance
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Refund Method
- Refunds are issued to the original payment method used for the purchase
- Refunds typically appear in your account within 5-10 business days, depending on your bank or credit card issuer
- If you do not receive your refund within 15 business days, please contact your bank or credit card company
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Exchanges
We do not offer direct exchanges. If you wish to exchange a product:
1. Return the original item for a refund (following the process above)
2. Place a new order for the desired item
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Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at help@blnce.co with photos of the damage
- We will provide a prepaid return label at no cost to you
- Upon confirmation, we will send a replacement or issue a full refund, including original shipping costs
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Order Cancellations
- You may cancel your order before it ships by contacting us at help@blnce.co
- Once an order has shipped, you must follow the standard return process
- Refunds for cancelled orders are typically processed within 3-5 business days
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Partial Refunds
In some cases, we may issue a partial refund:
- Products returned without original packaging or accessories
- Products showing signs of use beyond normal inspection
- Products returned after the 30-day window (at our discretion)
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Warranty Claims
Separate from our 30-day return policy, some products include an extended warranty. Warranty claims are handled on a case-by-case basis. Contact help@blnce.co for warranty support.
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Fraudulent Returns
We reserve the right to:
- Refuse returns that do not meet our policy requirements
- Ban customers who abuse the return policy
- Charge a restocking fee if a returned item is not in resellable condition
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International Returns
International customers are responsible for:
- Return shipping costs and customs duties
- Any import/export fees associated with the return
- Providing accurate documentation for customs clearance
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Contact Us
For return inquiries or to initiate a return, contact us at:
Email: help@blnce.co
We typically respond within 24 hours (business days).
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Our Commitment:
We want you to love your BLNCE product. If something isn't right, we'll make it right.
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